Volkswagen trucks and buses follows the tailor-made concept. No matter if powered by a conventional injection pump or the common rail technology, they are designed to fit developing countries needs emphasizing robustness, simplicity, great serviceability with low-cost maintenance. Experienced Service specialists are involved on the product development process to help focusing on such valuable characteristics.
Same concept is applied by these professionals when guiding "easy-to-use" diagnosis equipment and special tools.
As a result, Volkswagen products require a small investment in tools and equipment for after-sales support.
The exclusive and dedicated Dealer network is trained to make the brand outstanding, delivering not only the product itself but a comprehensive tailor-made service package, including efficient spare parts logistics.
The tailor-made service package includes not only the mandatory technical delivery to Customer, but also on-going operational and technical training, literature kits, and whenever required, dedicated warranty or maintenance contracts. Everything is carefully oriented to meet each single Customer or Fleet Owner´s needs.
A great focus is also given to the close interaction between Customers, the Dealer network professionals and Volkswagen Field Service Engineers, allowing not only a more personal relationship, but mainly , providing a permanent exchange of information and prompt answers to Customers desires.
Volkswagen Trucks and Buses understands the After-sales Customer support as part of its products and as an attribute to be differentiated from the competitors.
When buying a Volkswagen, the partnership with Customers and their business is just in the beginning…
A Volkswagen vehicle is made to drive without getting tired, getting the hard work done for any task with maximum profitability. We know that it is not enough that the vehicle have “total quality” when it leaves the plant. We must continue with this high reliability standard thousands and thousands of kilometers later. For this Volkswagen relies on the Volkswagen Distribution Center in Vinhedo, in the interior of São Paulo state. It has a giant stock and modern resources to manage the logistics of distributing Original Parts with precision throughout the country. There are 132 thousand m2 of building and a stock of approximately 30,000 items of Original parts, that, whether by air or ground transport are always in movement, supplying the Dealer Network so the most basic screw is never missing in the most distant point across the globe.
