After-sales service

The brand attribute to win Customer's loyalty and build up the future

Volkswagen trucks and buses follows the tailor-made concept.  No matter if powered by an engine with conventional injection pump or the common rail technology, they are designed to fit developing countries needs emphasizing robustness, simplicity, great serviceability with low-cost maintenance.  Experienced Service specialists are involved on the product development process to help focusing on such valuable characteristics.

Same concept is applied by these professionals when guiding “easy-to-use” diagnosis equipments and special tools, resulting in small investment in tools and equipments required for product after-sales support.
Exclusive and dedicated Dealer network trained to make the brand differential, delivering not only the product itself but a comprehensive tailor-made service package, including efficient spare parts logistics.

Tailor-made service package includes not only the mandatory technical delivery, but also on-going operational and technical training, literature kits, and whenever required, dedicated warranty or maintenance contracts. Everything is carefully oriented to meets each single Customer or Fleet Owner´s needs.

A focus is given to the close interaction between Customers, the Dealer network professionals and Volkswagen Field Service Engineers allowing not only a personal relationship, but mainly providing a permanent exchange of information and prompt answers to Customers desires.

When buying a Volkswagen, the partnership with Customers and his business is just in the beginning...

 
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Parts and Acessories

Safe and Guarantee made for your Volkswagen

Volkswagen Trucks and Buses’ Replacement Parts and Original Accessories
When you acquire a Volkswagen’s Original Replacement Part and Accessory you are purchasing a product with rigorous quality standards, resistance and reliability that certainly will maintain the Volkswagen trucks and buses like a new one.

By using Volkswagen’s Original Replacement Parts and Accessories our customers are safer on the roads and streets when transporting passengers or loads. A non-original spare part and accessory may harm the vehicles’ operation, which causes premature wear and tear or even breaks that might keep your vehicle away from the roads.

Learn more about Volkswagen’s Trucks and Buses Original Parts and Accessories Our mission is to provide components that improve the mobility and durability of your vehicles as well as offer the comfort and safety that only an original part or accessory can provide due to the rigorous quality standards in its manufacturing.

Volkswagen Trucks and Buses have a worldwide dealership network with official importers that represent our brand in more than twenty five countries, strategically located in order to supply Original Parts to your vehicle.

Our warranty policy is also tailor made to your vehicle; 12 months or 50,000 km for Parts replaced in the workshops of our official importers and 90 days for purchased at the counter.

PAC - Parts and accessories center

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